PRIVACY AND COOKIES POLICY

PRELIMINARY INFORMATION

  • In this Privacy and Cookies Policy, you will find all relevant information that applies to the use of the personal data of our customers and users, regardless of the channel or means, whether online or in person, through which you interact with GLOBIZ GROUP.
  • We are transparent about what we do with your personal data, so that you understand the implications of the ways in which we use it, as well as the rights you have regarding your personal data:
  • We permanently provide you with all the information in this Privacy and Cookies Policy, which you may consult whenever you consider it necessary.
  • You will find updated information for each processing of personal data as you interact with us.
  • Some terms that we will use in this Privacy and Cookies Policy:
  • When we refer to our websites, we generally mean any of the digital or in-person channels or means you have used to interact with us, the main channels being:
    • Our websites, www.maniac.ro and www.globiz.ro hereinafter referred to, individually or collectively, as the “Platform”or
    • in person, in one of the physical stores of SC GLOBIZ GROUP SRL in Romania

WHO IS THE CONTROLLER RESPONSIBLE FOR PROCESSING YOUR DATA?

The controller responsible for processing your data is:

  • SC GLOBIZ GROUP S.R.L.
  • Postal address: Sat. Sântion, Comuna Borș, Calea Borșului no. 72, Bihor County, Romania
  • E-mail: comenzi@globiz.ro

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or features you wish to use at any time, we will need to process certain personal data, which will generally include, as applicable, the following:

  • identification data, for example, your first name, last name, language and the country from which you interact with us, contact details, etc.;
  • economic and transaction information, for example, payment information or bank card details, information about purchases, orders, returns, etc.;
  • connection and geolocation data;
  • commercial information, for example, whether you are subscribed to our newsletter;
  • data regarding your tastes and preferences.

Please note that when we ask you to complete your personal data in order to give you access to certain features or services of the Platform, we will mark some fields as mandatory, because this is information we need in order to provide you with the service or to give you access to the respective feature.

Please also note that if you decide not to provide us with this information, you may not be able to complete your registration as a user or may not be able to benefit from those services or features.

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

 

Purpose Information
1.To manage your registration as a user of the Platform

If you decide to register as a user on our Platform, we need to process your data in order to identify you as a user of the Platform and to give you access to its various features, products and services available to you.As a registered user, you may cancel your registered user account by contacting us through Customer Service.

2. For the development, performance and execution of the sale-purchase or service contract that you have concluded with us on the Platform

This purpose mainly includes the processing of personal data as follows:To contact you regarding updates or informative communications related to the features, products or services contracted, including sending surveys regarding the quality of the products or services provided.Managing payments for the products purchased, regardless of the payment method used. For example:If, when purchasing one of our products through the Website or App, you choose to activate the function for saving your card details for future purchases, we must process the data indicated in order to activate and develop that functionality. Consent for the activation of this functionality allows your payment details to be automatically completed for future purchases, so that you do not need to enter them again for each new purchase, and they will be considered valid and applicable for subsequent purchases. You may modify or delete your cards at any time through the payment information section, either from your registered user account on the Website.Activating the necessary mechanisms to prevent potential fraud against you and against us during the purchase process. If we consider that the transaction may be fraudulent, this processing may result in the transaction being blocked.Managing possible returns after you have made a purchase and managing requests for information regarding item availability, as well as product reservations through our website.For invoicing purposes and in order to provide you with the receipts and invoices related to the purchases you have made on the website.To ensure your use of other available features or services, such as the purchase, management and use of the loyalty card.

3. To respond to requests or inquiries that you make through the Customer Service channels We process only the personal data strictly necessary to manage or resolve your request or inquiry.
4. For marketing purposes

This purpose mainly includes the processing of personal data for the following:To the extent that you subscribe to the Newsletter, we will process your personal data in order to send you personalized information about our products or services through various means, such as e-mail or SMS. We may also send you this information through push notifications if you have enabled them on your mobile device.Please note that you may unsubscribe from the Newsletter at any time, completely free of charge, through the Newsletter section of the Platform, as well as by following the instructions provided in each communication. If you do not wish to receive push notifications, you may disable this option on your mobile device.To carry out promotional actions, for example, to organize contests or to send the list of saved items to the e-mail address you provide to us.By participating in any promotional action, you authorize us to process the data provided in connection with each such action and to communicate it through various means, such as social networks or even on the website. For each promotional action in which you participate, you will be able to access the Terms and Conditions section, where we will provide you with more detailed information regarding the processing of your data.When we publish on the website or through our social media channels the photographs or images that you have shared publicly, provided that you give us your consent to do so.

5. Analysis of use and quality for the improvement of our services

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, namely to understand how users interact with our Platform and thus be able to improve it.

Also, from time to time, we carry out quality actions and surveys aimed at understanding the level of satisfaction of our customers and users and identifying areas where we can improve.

 

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

Purpose Legal information
1. Managing your registration as a user of the Platform

The processing of your data is necessary for signing the Terms governing the use of the website. In other words, in order for you to register as a user of the website, we must process your personal data; otherwise, we would not be able to manage your registration.

2. Development, performance and execution of the sale or service contract

The processing of your data is necessary for the execution of the sale-purchase contract or the service provision contract in relation to you.

Some data processing operations related to the purchase process may be activated only because you request this or authorize us to do so, such as storing payment data (card details) for future purchases, or informing you about the availability of our products. In these cases, the legal basis on which we process your data is your consent.

We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is in the interest of all parties involved when payment for a purchase is made and, in particular, in your interest, because it allows us to take measures to protect you against fraud attempts by third parties.

3. Customer Service

We consider that we have a legitimate interest in responding to the requests or questions you send us through the various existing contact channels.

We understand that the processing of this data is also in your interest, as it allows us to assist you properly and to find a solution to your questions.

When you contact us, especially for the management of incidents related to your order or to the product/service purchased, the processing is necessary for the performance of the sale-purchase contract.

When your inquiry is related to the exercise of the rights about which we inform you below, or is related to complaints regarding our products or services, the processing of your data is necessary for the fulfilment of our legal obligations.

4. Marketing

We process your data for marketing purposes based on the consent you provide to us, for example when you agree to receive personalized information through various means, when you authorize the sending of push notifications to your mobile device, or when you accept the legal Terms and Conditions in order to participate in a promotional action or to have your photographs published on our social media channels.

In order to present you with personalized information, we consider that we have a legitimate interest in creating your profile using the information we have about you, such as your browsing activity, preferences or purchase history, together with the personal data you have provided to us.

We understand that the processing of this data is also in your interest, as it allows you to improve your experience as a user and to access information according to your own preferences.

5. Analysis of use and quality We consider that we have a legitimate interest in analyzing how the website is used and the level of user satisfaction, as we understand that the processing of this data is also in your interest, since the purpose is to improve the user experience and provide a higher-quality service.

FOR HOW LONG WILL WE STORE YOUR DATA?

The storage period for your data will depend on the purposes for which we process it, as detailed below:

Purpose Storage period
1. Managing your registration as a user of the website We will process your data for as long as you have the status of a registered user, meaning until you decide to unsubscribe.
2. Development, performance and execution of the sale or service contract

We will process your data for the period necessary to manage the purchase of the products or services you have bought, including any returns, claims or complaints related to the purchase of that product or service.

In some situations, we will process the data only until the moment you determine, such as in the case of payment data (card details) that you ask us to store for possible future purchases.

3. Customer Service We will process your data for as long as necessary to satisfy your request or inquiry.
4. Marketing

We will process your data until you unsubscribe or cancel your Newsletter subscription.

If you participate in promotional actions, we will store your data for a period of 6 months from the end of the promotional action.

5. Analysis of use and quality We will process your data on a case-by-case basis for the duration of a specific quality-related action or survey, or until we anonymize your browsing data.

Regardless of the manner in which we process the data for the period strictly necessary to achieve the intended purpose, we will subsequently store and protect it appropriately for the period during which liabilities arising from such processing may occur, in accordance with the regulations in force. Once the possible actions become time-barred in each case, we will proceed with deleting the personal data.

DO WE TRANSFER YOUR PERSONAL DAT

In order to fulfil the purposes indicated in this Privacy and Cookies Policy, it is necessary to grant access to your personal data to the companies within the GLOBIZ Group and to third parties that support us in the services we provide to you, namely: financial institutions, bodies specialized in detecting and preventing fraud,t echnology service providers, providers and collaborators of logistics, transport and delivery services, providers of services related to Customer Service, providers and collaborators of services related to marketing and advertising.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR PERSONAL DATA?

We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. In this regard, we, the Joint Controllers, have agreed that you may exercise these rights completely free of charge by sending a message to the e-mail address comenzi@globiz.ro, simply indicating the reason for your request and the right you wish to exercise. In this regard, we will respond to you within a maximum of one month from receipt of each request. If we consider it necessary in order to identify you, we may request a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis on which we process your data, you have the right:

To request access to your personal data that we hold. We remind you that, if you are a registered user of the website, you may also check this information in the section corresponding to your personal data.

To request that we rectify the data we already hold. Please note that, if you are a registered user of the website, you may access the section corresponding to personal data in your account in order to modify or update your personal data. In any case, please note that by actively providing personal data through any means, you guarantee that it is true and accurate and undertake to inform us of any modification or change to it. Any loss or damage caused to the website, to the website operator or to any third party by communicating erroneous, inaccurate or incomplete information in the registration forms shall be the sole responsibility of the user. Please note, as a general rule, that you must provide only your own personal data and not that of other persons, except in the cases permitted in this Privacy and Cookies Policy.

To request that we delete your data, to the extent that it is no longer necessary for the purpose for which we need to process it, as we have informed you above, or if we no longer have the legal grounds to do so.

To request that we restrict the processing of your data, which means that, in certain cases, you may ask us to temporarily suspend the processing of the data or to store it for a longer period than necessary when you may need it.

If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you may withdraw your consent are explained in section 2, where we explain the purposes for which we process your data.

When the lawfulness of data processing is based on your consent or on the performance of the contract, as we explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, which you may transmit directly to another controller, provided that this is technically possible.

On the other hand, when data processing is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the competent data protection supervisory authority, in particular with:

The National Supervisory Authority for Personal Data Processing. Address: B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucharest, Romania, tel.
+40.318.059.211; +40.318.059.212, Fax: +40.318.059.220, e-mail: anspdcp@dataprotection.ro,
website: www.dataprotection.ro.

WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA?

We offer features or services that require the processing of personal data of a third party that you provide to us. If you provide us with personal data of other persons, you guarantee that you have informed them about the purposes and the manner in which we must process their personal data.

CHANGES TO THE PRIVACY AND COOKIES POLICY

We may modify the information contained in this Privacy and Cookies Policy whenever we consider it necessary. In this case, we will inform you in different ways through the Platform, for example through a banner notice, a pop-up window or a push notification,

or we will send you a notice to your e-mail address when the relevant change is important for your privacy, so that you can review the changes, assess them and, where applicable, object to them or cancel any service or feature.

In any case, we suggest that you periodically review this Privacy and Cookies Policy in case there are minor changes or if we introduce an interactive improvement, taking advantage of the fact that you will always find this Policy as a permanent point of information on our website.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your browsing on the Platform, to understand how you interact with us and, in some cases, to be able to display advertisements to you based on your browsing habits.

Please read the Cookie Policy to learn in detail about the cookies and similar devices we use, their purpose and other information of interest.

Cookie information

What is a cookie?

A cookie is a small text file that a website stores on your PC, phone or any other device, containing information about your browsing activity on that website. Cookies are necessary to facilitate browsing and make it more user-friendly, and they do not harm your computer.

This Policy uses the general term “cookies” because they are the main method used by this website to store information, but the browser’s Local Storage is also used for the same purposes as cookies. All the information included in this section also applies to this Local Storage.

What are cookies used for on this website?

Cookies are an essential part of how our website works. The main purpose of our cookies is to improve your browsing experience. For example, they are used to remember your preferences, such as language, country, etc., during browsing and future visits.

The information collected by cookies also allows us to improve the website by estimating usage numbers and patterns, adapting the website to users’ individual interests, enabling faster searches, etc.

In some cases, if we have previously obtained your informed consent, we may use cookies, tags or other similar devices to obtain information that allows us to show you advertising, either from our own website, from third-party websites or by any other means, based on the analysis of your browsing habits.

We have three cookie settings:

functional cookies, which are mandatory and cannot be disabled;

analytics cookies, for example: Google Analytics, Adwords;

advertising cookies, for example: YouTube, Facebook, DoubleClick.

Which cookies are NOT used on this website?

We do not store sensitive personal information, such as your address, password, credit or debit card details, etc., in the cookies we use.

Who uses the information stored in cookies?

The information stored in the cookies on our website is used exclusively by us, except for those identified below as third-party cookies, which are used and managed by external entities in order to provide the services requested by us, to improve our services and to improve the user experience when browsing our website.

The main services for which these third-party cookies are used are obtaining access statistics and ensuring payment operations that are carried out.

How can I avoid the use of cookies on this website?

If you prefer to avoid the use of cookies on this page, taking into account the limitations described above, you must first disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website.

You may use this option to prevent the use of cookies at any time.

How can cookies be disabled and their use prevented?

You may restrict, block or delete cookies from this website at any time by changing your browser settings, following the steps indicated below. Although the settings differ in each browser, cookies are normally configured in the Preferences or Tools menu. For more details about configuring cookies in your browser, please consult the Help menu of your browser.

What specific cookies does this website use and for what purpose?

The table below shows the cookies, tags and other similar devices used by this website, together with information about the purpose, duration and management, whether first-party or third-party, of each of them.

For more information about cookies and what they are used for, we recommend the following links:

Microsoft Cookies guide
All About Cookies
http://www.youronlinechoices.com/ro/

Cookies used by the www.globiz.ro platform

Cookie name Category Type Duration Cookie management
LoginGlobiz Functionality Session 1 year www.globiz.ro
_ga Analytics Persistent 2 years www.google.com
_gid Analytics Persistent 24 hours www.google.com
_gat Analytics Persistent 1 min www.google.com
session_globiz Functionality Persistent 2 hours www.globiz.ro
Language_frontend Functionality Persistent 24 hours www.globiz.ro
produse_vizitate Functionality Persistent 24 hours www.globiz.ro
_tawkuuid Undefined Persistent 6 months www.tawk.to
TawkConnectionTime Undefined Persistent Session www.tawk.to