Terms and conditions

CARGUARD makes every effort to present the most accurate information possible about the products it sells, including brands such as CARGUARD, MNC, SunShine, etc.

Technical details: In accordance with our transparency policy, each product sheet will mandatorily include the relevant dimensions and technical details, such as material, capacity, voltage, overall dimensions, weight, installation method, etc.

Images: Product images are for presentation purposes only. We mention that, in order to ensure clear visibility of technical details, we have removed “star” graphic elements from all newly generated images.

By placing an order on the website, the buyer agrees to the forms of communication (by telephone or email) used by the seller to conduct its business operations.

Access to the B2B platform is primarily intended for legal entities.

The contract is considered concluded at the moment when the seller confirms the shipment of the goods.

Order Cancellation Policy

The customer may request the cancellation of an order before it is handed over to the courier company.

The cancellation request may be submitted by email or telephone using the contact details available on the website.

If the order has already been shipped, it can no longer be cancelled. However, the customer may exercise the legal right of withdrawal under the conditions set out in this return policy.

For orders paid online by card and cancelled before shipment, the full amount paid will be refunded using the same payment method used for the original transaction, within a maximum of 14 calendar days.

CARGUARD reserves the right to cancel an order in the following situations:

the ordered product is no longer available;

there are obvious errors regarding the price or description of the product;

the payment cannot be confirmed or processed;

there is suspicion of fraud or misuse of the website;

circumstances beyond the company’s control arise that prevent the order from being fulfilled.

In all such cases, the customer will be informed as soon as possible. If payment has already been made, the full amount will be refunded using the payment method originally used.

All prices displayed on the website are expressed in EUR. Prices may be changed without prior notice; however, orders that have already been confirmed will retain the price from the moment they were placed.

Available payment methods:

Online payment by bank card (Visa and Mastercard) via NETOPIA Payments;

Bank transfer;

Cash on delivery (COD)

Delivery:

Ordered products are delivered through contracted courier companies throughout the entire territory of the country.

The estimated delivery time for products in stock is 24–48 business hours from the confirmation of the order. If one or more products are not immediately available, the customer will be informed of the new estimated delivery date.

The shipping cost is displayed in the shopping cart before the order is completed and may vary depending on the weight and volume of the products, as well as the delivery address.

Delivery is made to the address specified by the customer in the order. If delivery cannot be completed for reasons attributable to the customer (incorrect address, inability to contact the recipient, refusal to accept the parcel, etc.), the order may be cancelled, and any additional costs resulting from reshipping the parcel shall be borne by the customer.

Upon receiving the parcel, the customer is requested to check the integrity of the packaging. Any visible damage must be reported immediately to the courier and recorded in a damage report. Any issue concerning the delivered products must be reported to Carguard as soon as possible using the contact details available on the website.

In the case of distance contracts, in accordance with the provisions of Emergency Government Ordinance No. 34/2014 on consumer rights, individual consumers have the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period begins on the day on which the consumer, or a person designated by the consumer, takes physical possession of the product.

To exercise the right of withdrawal, the customer must notify their intention by using the return form available on the website or by sending an email to the contact address displayed on the website.

Returned products must, as far as possible, be in the same condition in which they were delivered and must not show signs of use beyond what is necessary to verify their characteristics and functionality. The product must be returned together with all accessories, documents and, where possible, its original packaging.

The shipping costs associated with returning the product shall be borne by the customer, except where the delivered product is defective, was damaged during transport, or was shipped incorrectly.

After receiving and inspecting the returned products, Carguard will refund their value within a maximum of 14 calendar days, using the same payment method used for the original purchase, unless the parties agree on another method of reimbursement.

The refund may be withheld until the returned products are received or until the customer provides proof that they have been shipped, whichever occurs first.

This return policy applies exclusively to individual consumers, in accordance with the applicable legislation. For orders placed by legal entities, any returns and the related conditions shall be established by mutual agreement between the parties.

Warranty

The products sold are covered by warranty under the conditions provided by the legislation applicable to business-to-business relationships, as well as in accordance with the warranty terms established by the manufacturer and/or the seller.

The warranty period varies depending on the product category and manufacturer and is generally 12–36 months for automotive, electrical and electronic products, unless a different period is specified in the product description, warranty certificate or related documentation.

The warranty covers manufacturing defects and faults occurring under normal conditions of use, provided that the installation, operating and maintenance instructions are followed. The warranty does not cover defects resulting from normal wear and tear, improper use, incorrect installation, unauthorized interventions, mechanical damage, overload, or failure to comply with the product's technical specifications.

The characteristics and technical parameters stated in the product description serve as reference information for verifying the conformity of the product upon receipt.

These terms apply exclusively to sales made to legal entities and other business customers.

Buyers have the right to return products within the legal period of 14 calendar days, provided that they are in the same condition in which they were received and are accompanied by the original technical documentation.

In accordance with the provisions of Emergency Government Ordinance No. 34/2014 on consumer rights in distance contracts, individual consumers have the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period begins on the day when the consumer, or a person designated by the consumer, takes physical possession of the product.

To exercise the right of withdrawal, the customer must submit a request using the return form available on the website or by email to the contact address displayed on the website.

Returned products must, as far as possible, be in the same condition in which they were delivered and must not show signs of use beyond what is necessary to verify their characteristics and functionality. The products must be returned together with all accessories, documents and, where possible, the original packaging.

The shipping costs associated with the return shall be borne by the customer, except where the delivered product is defective, was damaged during transport, or was shipped incorrectly.

After receiving and inspecting the returned products, CARGUARD will refund their value within a maximum of 14 calendar days, using the same payment method used for the original purchase, unless the parties agree on another method of reimbursement.

The refund may be withheld until the returned products are received or until the customer provides proof that they have been shipped, whichever occurs first.

This return policy applies to individual consumers in accordance with the applicable legislation. For orders placed by legal entities, any returns and the related conditions shall be established by mutual agreement between the parties.

Return Procedure:

To initiate a return request, the customer may use the return form available on the website or submit a request by email.

The request must contain at least the following information:

order number;

customer's first and last name;

the product or products for which withdrawal is requested;

reason for the return (optional);

customer's contact details;

bank account number (IBAN) for the refund, if the payment cannot be refunded using the same payment method used for the purchase.

Once the request has been registered, the customer will receive confirmation of its receipt, together with instructions regarding the shipment of the products.

The products must be sent to the address provided by CARGUARD in the confirmation of the return request.

The entire content of the website, including texts, technical descriptions, logos and images without distracting graphic elements, is the property of CARGUARD and is protected by copyright law.

Any dispute arising between Customers and Globiz Group SRL shall be settled amicably. If an amicable settlement cannot be reached, jurisdiction shall belong to the competent courts at the company’s registered office.